Everything you need to know about our service, sorted by topic.
Taking my photo
How do I take a compliant photo?
Stand straight, facing the camera, with your head and shoulders visible. Stand in front of a plain, light background, in soft light with no shadows on your face. Keep a neutral expression, mouth closed, without smiling.
Can I wear glasses or a head covering?
No sunglasses or head coverings, except for medical or religious reasons. Your face must remain fully visible, from eyebrows to chin.
Which device should I use?
A recent smartphone is enough. Hold the device at eye level, at arm’s length or on a stand, and ask someone to take the photo if possible.
What if my photo is not suitable?
You can send another one. Our team checks your photo before delivering it and lets you know if it needs to be redone.
Order and payment
How much does the service cost?
Prices are shown on each product page, from €7.90. The price is flat, with no subscription and no hidden fees.
Is payment secure?
Yes, payment is made online through a secure payment provider. We do not store your bank details.
Do I need to create an account?
You can track your orders from your customer area, accessible via the “Log in” menu.
Delivery and ANTS code
When will I receive my photo?
In the vast majority of cases, you receive your photo sheet and your ANTS code by email within a few minutes. When it is very busy, it may take a little longer.
Where do I enter my ePhoto code?
The code goes on the ANTS website during your online application (driving licence, ID card, passport or residence permit), in the place provided for the photo code.
I have received nothing, what should I do?
First check your spam folder. If the message is not there, ask us using the form at the bottom of the page.
Guarantee and rejection
My photo was rejected by the administration, what should I do?
Contact us: we redo your photo free of charge. Please tell us your order number and the reason for the rejection.
Are orders refundable?
As the service is a digital service delivered quickly, no refund is made after delivery. In case of rejection, the free redo guarantee applies. Details in our terms and conditions of sale.
Signature and data
What is the signature for?
Some documents require a scanned signature. You sign on screen with your finger or the mouse, and it is added to your sheet.
Are my photos protected?
Your photos and your signature are used only to process your order. For details, see our privacy policy.
Another question?
Ask it here, we will reply by email.
